Privacy Policy


Last Update: 29th November 2024
First Published: 8th January 2024

1. Introduction

Jacs Got Your Back Pty Ltd ("we"/"us"/"our") endeavour at all times to comply with the Privacy Act 1988 and the Australian Privacy Principles which together will be referred to in this policy as "Australian Privacy Law."

This Privacy Policy applies to all persons accessing our website, dealing with us or from whom we otherwise collect personal information. We also collect personal and credit information provided by persons using our credit reporting information services and, in doing so, endeavour at all times to comply not only with Australian Privacy Law, in general and, in particular, with the Credit Reporting Code.

1.1. Pseudonyms

You are not required to provide us with your name or any personal information if you do not wish to. You are free to use any name allowed by law. We, however, will not deal further with you without obtaining your real name and other verifiable pieces of personal information.

We are not permitted by law to provide you with our credit reporting services without obtaining proof of your identity and that is covered in our Credit Information Privacy Policy.

1.2. The kinds of personal information we collect

By accessing this website or otherwise dealing with us you agree to our Privacy Policy in relation to the collection of personal information by the website.

As a result of your visit to our website, we may collect and store information about your visit to this website including:

  • the domain name and IP address of the computer from which you accessed the internet;
  • the date and time you accessed the website;
  • the internet address of the website from which you linked directly to our website;
  • the pages you accessed while visiting the website; and
  • through the use of websites, software and internet tracking devices such as cookies, anonymous identifiers and session variables, we may also collect your email address

Your internet service provider or the providers of your internet browser software may also collect such information for their own purposes. We are not responsible for the collection, storage and use of such information by these entities and refer you to their respective privacy policies.

As a result of you dealing further with us, whether as a prospective customer, an actual customer, contractor, supplier or service provider or employee, we may collect and store personal information from you such as:

  • your name;
  • address, previous addresses and how long you have lived at those addresses;
  • date of birth;
  • your email address;
  • your telephone numbers.

1.3. How we collect your personal information

We may collect personal information about you from your visit to our website through the use of technologies such as anonymous identifiers, session variables, and cookies. You may be able to set your internet web browser to block or limit cookies. Some features of our website may not work as efficiently or not at all if you have done so.

As a result of you dealing further with us, we may collect personal information directly from you and this may be over the telephone, by mail, over the internet, by email or by completion of an application or consent form whether on-line or otherwise.

If you:

  • use our credit reporting services such as checking your credit score and loan application eligibility features;
  • apply for employment with us;

we may collect personal, credit and sensitive information about you from other sources when it is impractical or unreasonable for us to collect it directly from you. Among these other sources may be:

  • a credit reporting body;
  • someone authorised by you such as an agent, broker, accountant, solicitor, financial counsellor or introducers;
  • our agents.

and we may collect that information directly from them, over the telephone, by mail, over the internet, by email or by completion of an application or consent form whether on-line or otherwise.

1.4. How we hold your personal information

We use our best endeavours and take all reasonable steps to secure your personal information including:

  • maintenance of a secure environment for storage of information whether in hard copy or in electronic form;
  • requiring that access to such information be confined to authorised personnel only;
  • using technology such as encryption and password protection to secure any information kept in electronic form.

We are not responsible for the security of any computer or other device which you use to access our website.

1.5. The purposes for which we collect, hold, use and disclose your personal information

If you are a user of our website, a prospective customer, a contractor or supplier of goods and services to us, a job applicant or other person from whom we collect, hold, use and disclose your personal information we shall do so only for those purposes which are permitted by Australian Privacy Law:

  • necessary for:
    • the administration of any contract of supply of goods or services to or by us;
    • the provision of our services to our customers;
    • assessment and processing of any job application;
    • otherwise for the administration and management of our business;
    • for the improvement of our website;
  • required by law;
  • required in order to investigate or assist with any investigation into any complaint about the conduct of our business, in particular, under Australian Privacy Law;
  • to otherwise enforce any term of any contract or other right which arises out of our dealings with you;
  • to communicate with you, by way of direct marketing, information about our products and for other third parties to also communicate with you by way of direct marketing, information about their products and services; If you do not wish us to do so, you can "opt out" of such communication by informing us in person, by telephone, by facsimile, by post or by email;
  • to search and/or register any Personal Property Securities;
  • necessary as part of a prospective sale, transfer or restructure of our business; or
  • to otherwise communicate with you or the purposes outlined above.

To find out more on how we deal with your credit information or sensitive information, please see our Credit Information Privacy Policy.

We may disclose your personal information, including credit and sensitive information, to other parties as part of a process of merger, acquisition, sale of our business or our other assets and, before doing so, will give you notice and an opportunity to opt out of the provision of such information in that instance

If, for any of the above purposes, we disclose your personal information to any supplier of services to our business or to any prospective purchaser of our business which we shall do so only if it is necessary for the purposes listed above, we shall:

  • do so in accordance with Australian Privacy Law;
  • obtain assurances from those suppliers that they comply with Australian Privacy Law.

1.6. Whether we supply your personal information to overseas recipients

We supply your personal information to overseas recipients as part of our information technology systems. Those recipients are likely to be in: The United States of America.

1.7. How you may access your personal information held by us

You may request access to your personal, sensitive and credit information held by us by identifying yourself in person, by facsimile or by scanned attachments to an email and sending your request for access to us at: Privacy Officer, Jacs Got Your Back Pty Ltd, First Floor South, 339 Coronation Drive, Milton QLD 4064; or PO Box 370 Indooroopilly, Q. 4068; Email: hello@jacsgotyourback.com.au.

If we are unable to grant your access to personal, sensitive or credit information, we will give you our reasons in writing within a reasonable time. These may include where providing the information to you may:

  • reveal personal information about another individual person;
  • pose a threat to the health or safety of another individual person;
  • not be permitted by law;
  • reveal internal information of a commercially sensitive nature which is not required to be disclosed to you by Australian Privacy Law.

1.8. How you may correct any personal information we hold about you which is incorrect

If you believe any personal information which we hold about you is incorrect, please contact us in person by telephone, by facsimile, by email, identify yourself and tell us what information which we hold about you is, in your belief, incorrect and how you want it changed.

If we cannot agree to the change to the information which you have requested, we will give you reasons in writing within thirty (30) calendar days.

1.9. How you may complain about how we deal with your personal information

If you are not satisfied with the reasons referred to above or otherwise have any complaint about how we collect, hold, use or disclose your personal information please contact our Privacy Officer who will then follow our Internal Dispute Resolution process and respond to your complaint within 24 hours (or one business day) of receiving it, or as soon as practicable.

Our Privacy Officer can be contacted at: Privacy Officer, Jacs Got Your Back Pty Ltd, First Floor South, 339 Coronation Drive, Milton QLD 4064; or PO Box 370 Indooroopilly, QLD; Email: hello@jacsgotyourback.com.au.

You can, of course, at any time, refer any complaint about the privacy of your personal information directly to:

The Office of the Australian Information Commissioner, GPO Box 2999 CANBERRA ACT 2601 Tel: 1300 363 992 Website: www.oaic.gov.au

1.10. Changes to this Policy

From time to time, we may make changes to this Privacy Policy because of:

  • changes to the law;
  • changes to technology;
  • changes to our systems

We will notify such changes on our website. Where the changes may affect you in a particular way, and you have a (consumer) credit contract with us, we will notify you if required by Australian Privacy Law and our Credit Information Privacy Policy.





2. CREDIT INFORMATION PRIVACY POLICY

2.1. Introduction

Jacs Got Your Back Pty Ltd ("we"/"us"/"our") endeavour at all times to comply with the Privacy Act 1988, Australian Privacy Principles and the Credit Reporting Code which together will be referred to in this policy as "Australian Privacy Law."

This Credit Information Privacy Policy is subject and in addition to our Privacy Policy. It applies to you if:

  • you use our credit reporting services;
  • we otherwise hold credit information about you or information about your eligibility for credit or creditworthiness.

2.2. What kinds of credit information do we collect, hold, use and disclose?

As well as and in addition to the information collected under our Privacy Policy, if you use our credit reporting services we may collect:

  • Identification information;
  • Consumer credit liability information about the consumer credit accounts you hold with credit providers including:
    • type of account;
    • when it was opened and, if applicable, closed;
    • if a credit account, then the maximum amount of credit approved;
    • other specific terms and conditions of the account.
  • Information about your credit applications including:
    • The type of credit, whether consumer or commercial;
    • The amount of credit sought;
    • Whether we made an information request about you to a credit reporting body.
  • Default information about you when you have failed to make a payment owed by you to credit providers which remains overdue for more than 60 days and which has already been disclosed to a credit reporting body by credit providers.
  • Payment information which discloses that you have made an overdue payment to credit providers.
  • New payment information about you as to the terms and conditions of any variation in the payments required under your credit contract with credit providers.
  • Court proceedings information about a judgment of any Australian court that was made against you in relation to any credit that was provided to or applied for by you.
  • Personal insolvency information which has been recorded in the National Personal Insolvency Index (NPII) maintained by the Australian Financial Security Authority (AFSA) relating to any bankruptcy, debt agreement, debt agreement proposal or a personal insolvency agreement executed by you, and any direction or order made under the Bankruptcy that relates to your property
  • Publicly available information about you that is not otherwise described above but which is relevant to your creditworthiness.
  • Serious credit infringement information which relates to credit which a credit provider has provided to you to the effect that you:
    • fraudulently obtained credit;
    • fraudulently evaded payments under a credit contract;
    • are not able to be contacted at the last known addresses supplied or have not been in contact for 6 months; or
    • are otherwise no longer intending to comply with your credit obligation.

2.3. How do we collect credit information?

We collect your credit information in the same way your personal information is managed as described in our Privacy Policy, additionally:

  • We collect credit information about you from you directly such as in an application form or mobile app; and
  • We collect credit information about you from anyone authorised by you, such as an agent, broker, accountant, solicitor, financial counsellor, introducers, our agents and your agents.
  • We collect credit information about you from credit reporting bodies.

2.4. How do we hold your credit information?

We hold, keep and secure your credit information in the same way your personal information is managed as described in our Privacy Policy.

2.5. How do we disclose your credit information?

In order to obtain credit information about you from credit reporting bodies we may be required to disclose to them credit information about you which we hold. Those credit reporting bodies may then include that credit information about you in reports they provide to credit providers.

This includes all the credit information described above with the exception of your Financial Information. It does, however, particularly include:

  • Information about your usage of our services;

The credit reporting bodies to which we may disclose your credit information are:

Illion (Australia) Pty Ltd
PO Box 7405, St Kilda Road, MELBOURNE Vic 3004
E: chc-au@illion.com.au,
W: www.illion.com.au

or

Equifax,
PO Box 964, North Sydney, NSW 2059,
P: 138 332,
W: www.mycreditfile.com.au

or

Experian Australia Credit Services Pty Ltd
GP0 Box 1969, North Sydney NSW 2060
E: creditreport@au.experian.com
W: www.experian.com.au/order-credit-report

or

TaleFin Pty Ltd (Formerly Lend Guard)
W: www.talefin.com
P: 1300 284 193
E: info@talefin.com
A: TaleFin Pty Ltd, Suite 86/3 Albert Coates Lane, Melbourne VIC 3000
PP: Credit Reporting Agencies Australia | Legal Policies - TaleFin

We refer you to the relevant Privacy Policy of these credit reporting bodies.

2.6. The purposes for which we collect, hold, use and disclose your credit information

In addition to those purposes described in our Privacy Policy, we collect, hold, use and disclose your credit information to:

  • provide you access to our credit reporting services, such as checking your credit score and loan application eligibility features;
  • participate in the credit reporting system and provide information to credit reporting bodies as described above;
  • to identify you as required by the Anti-Money Laundering/Counter-Terrorism Financing Act;
  • meet our legal requirements including providing your credit information to relevant authorities;

We shall not disclose your credit information to any other party for the purposes of direct marketing though we may disclose other personal information for that purpose as described in our Privacy Policy.

2.7. Whether we supply your personal information to overseas recipients.

We may supply your credit information to overseas recipients such as those mentioned in our Privacy Policy as part of our information technology systems for the purposes described above. Those recipients to be in: The United States of America.

We shall not provide credit information and credit worthiness or credit eligibility information to overseas entities except as permitted by Australian Privacy Law.

2.8. How you may access your credit information held by us

You may access your credit information held by use in the same way and subject to the same restrictions as you may access any of your personal information held by us as described in our Privacy Policy.

There is no charge to make a request for access to your credit information but we may apply an administration fee for providing access to your credit information.

We cannot give you access to credit information held about you by any credit reporting body whether that body obtained the information from us or not. We refer you to the Privacy Policy of that credit reporting body.

2.9. How you may seek correction of the credit information we hold about you

You may apply to correct the credit information we hold about you in the same way and subject to the same restrictions as you may do so for any of your personal information held by us and as described in our Privacy Policy.

We will deal with your request according to Australian Privacy Law and provide you our response and/or reasons within 7 business days and making our decision no later than 30 days after receiving your request.

If we have supplied credit information which we have agreed to correct to a credit reporting body, we will notify that body within 7 business days of making that decision.

2.10. How you may complain about how we deal with your credit information

If you are not satisfied with how we have dealt with your credit information, please contact our Privacy Officer in the same way as is described in our Privacy Policy.

Again, if you are not satisfied with our Internal Dispute Resolution Process in relation to credit information, you may refer your complaint to our External Dispute Resolution scheme as described in our Privacy Policy or to the Office of the Australian Information Commissioner.

2.11. Changes to this policy

We may change this policy for the same reasons and in the same manner and with the same notice as is described in our Privacy Policy.